Frequently Asked Questions

• What is the best way to get a new vehicle authorization number?

  After logging on to the home page of gmfamilyfirst.com, select “New Vehicle Purchase” from the navigation bar on the left. Then click “Obtain Authorization.” The online process is quick and convenient for you, and it costs the company much less than the phone process.

   

• Where can I go for immediate assistance?

  Visit gmfamilyfirst.com and click on the “Contact Us” link on the blue navigation bar, then click on your concern, and we will be happy to assist you. Or, call the automated phone system at 1.800.235.4646.

   

• I forgot my user name and password. How can I retrieve them?

  Visit gmfamilyfirst.com and click on the “Forgot Your Password” link on the login page and you will be prompted for your user name or email address. Once the system has validated a correct user name or email address, you will be prompted to enter the answer to the secret question you selected during registration. After you provide the correct answer, you will be prompted to reset your password. If you are unable to provide the correct answer to your secret password question after three tries, please call us at 1.800.235.4646.

   

• Where can I find program eligibility information?

  Once you've logged in gmfamilyfirst.com , the programs you are eligible for will be displayed on the left-hand navigation bar. To find out whom you can refer, click on the Rules and Guidelines contained within each program link.

   

• How do I obtain an authorization number for eligible family members?

  After logging in gmfamilyfirst.com, select “New Vehicle Purchase” from the bar on the left. Click “Obtain Authorization.” Then follow the prompts. Enter your family member's date of birth, ZIP code and his or her relationship to you. After confirming the information you entered, you will immediately receive the authorization number, which you can give to your family member.

   

• Can my family members request an authorization number?

  No. Only GM employees, retirees and surviving spouses of eligible participants are permitted to request an authorization number to purchase or lease an eligible new GM vehicle.

   

• Can my family members access gmfamilyfirst.com?

  Yes. Your family members can use the “Start Shopping” or “Get Answers” tabs on the gmfamilyfirst.com home page to find vehicle pricing, regional incentives, vehicle eligibility and more. However, they cannot request an authorization number. The employee must obtain an authorization number when a family member is ready to buy.

   

• How many GM New Vehicle Purchase Program authorization numbers can I use or share for the calendar year?

  You can obtain authorization numbers for the purchase or lease of a total of six (6) vehicles for you and your eligible family members per year.

   

• Do I have to purchase or lease through GMAC?

  No. You can purchase or lease through any financial institution.

   

• Under the GM New Vehicle Purchase Program, why are there restrictions on certain models?

  General Motors may authorize restrictions on certain models for production purposes. When new models are introduced, GM attempts to build an inventory to provide for all consumers. The restrictions may be lifted once production of the vehicle is in full operation. Please check What Vehicles Are Eligible under the “Get Answers” tab to view current restrictions.

   

• Which GM vehicles are eligible for the employee discount program?

  Almost every new and unused 2009 and 2010 GM passenger car, SUV, crossover and light-duty truck is eligible. To see a list of excluded vehicles, please go to the “Get Answers” tab on the gmfamilyfirst.com home page and select What Vehicles Are Eligible. Some other models may have limited availability. Eligibility of GM vehicles may change at any time without notice.

   

• Who is eligible for the GM employee discount?
  • Spouse
  • Children
  • Stepchildren
  • Grandchildren
  • Stepgrandchildren
  • Grandparents (including in-law and step)
  • Parents
  • Stepparents
  • Siblings (including full, half and step)
  • Mother-/father-in-law
  • Sons-/daughters-in-law
  • Brothers-/sisters-in-law
  • Same-sex domestic partners (SSDP) of eligible participants also qualify, where applicable. (Note: Eligible SSDPs are treated the same as spouses and therefore, their eligible family members are also included.) For more information, contact the National Benefits Center at 1.800.489.4646.

   

• As an eligible participant, can I title a vehicle in the name of a living trust?

  Yes, you can title a vehicle in the name of a living trust as long as the living trust bears the name of the eligible participant.

   

• Can my family member combine this authorization number with current incentives?

  In most cases, yes. Have your eligible family member visit a GM Dealer

   

• How many vehicles is my family member eligible to purchase/lease?

  The participant may purchase or lease one eligible vehicle per authorization number.

   

• How can my family member learn more about specific vehicles, features and prices?

  Direct them to gmfamilyfirst.com, where they can select “Price Your Vehicle” from the “Start Shopping” tab. It has all the information they will need to build a new vehicle to their own specifications.

   

• What is the GM Supplier Discount for Friends?

  Individuals who receive GM Supplier Discount for Friends pricing authorization numbers can enjoy the same preferred pricing that GM suppliers enjoy.

   

• Who is eligible to share the GM Supplier Discount for Friends pricing?

  GM active and retired employees.

   

• To whom can I give my GM Supplier Discount for Friends authorization numbers?

  You can share authorization numbers with extended family or friends who are not currently eligible for your GM employee vehicle purchase discount. When deciding on people to share this opportunity with, think about people who don't currently have a GM vehicle, and GM owners who you know want to add another GM vehicle to their household.

   

• Can my referral receive GM Supplier Discount for Friends pricing from any GM Dealer?

  This program is available through all participating U.S. GM Dealers and is voluntary on the part of the dealers. Dealer participation is on a vehicle-by-vehicle basis. Your referral should inform the dealer of his or her intention to use a supplier pricing authorization number during his or her first contact with the dealer. If the dealer elects not to participate, your referral may visit another GM Dealer.

   

• I want to give GM Supplier Discount for Friends pricing to an aunt, uncle, cousin or neighbor. Which GM vehicles are eligible?

  Almost every new and unused 2007, 2008 and 2009 GM passenger car, SUV, crossover and light-duty truck is eligible. To see a list of excluded vehicles, go to the “Get Answers” tab on the gmfamilyfirst.com home page and select What Vehicles Are Eligible. Some other models may have limited availability. Eligibility of GM vehicles may change at any time without notice.

   

• How many authorization numbers can I get for the GM Supplier Discount for Friends program?

  Eligible LTI executives can request ten (10) GM Supplier Discount for Friends authorization numbers per month. Eligible M-band executives and retired executives can request five (5) GM Supplier Discount for Friends authorization numbers per month. All other eligible employees can request one (1) GM Supplier Discount for Friends authorization number per month.

   

• Can the GM Supplier Discount for Friends authorization numbers be sent directly to my aunt, uncle, cousin or neighbor?

  Once you have obtained an authorization number from the website, you will be able to email the information directly to your referrals.