Important changes on your survey

There is a new option available on your sales and service surveys. You can now submit them online.  Your User ID and Password will be provided on your survey. As always, please check "COMPLETELY SATISFIED" for all your answers.

Please remember when filling out your sales or service survey

• Please rate us as a dealer, not as GM or the new vehicle, but how we responded to your needs in a given area on a given day.

• This survey is used as a management tool to refine our operations, so your written comments are always welcome.

• Lastly, we feel that it is important that you know that the factory scores us using this survey.  While the information you provide in this survey is vitally important to us to better attend to new family members, such as yourself, GM looks only at one question:

For Sales it is question #14 (“Based on your overall purchase/lease and delivery experience, how satisfied are you with Superior Motors?”)

For Service it is question #16 ("Based on this service visit, overall, how satisfied are you with Superior Motors?”)

This is the one question that determines our rank with GM.  Unfortunately, although there are five possible ratings, anything less than “Completely Satisfied” is scored as a zero by GM.

If you feel you can not rate us as “Completely Satisfied”, please contact our sales or service manager with your concerns.    

Every aspect of managing our sales and service operation is centered around the results of this survey, so we would like to assure you that we are truly focused on making your experience at Superior Motors as “Completely Satisfying” as possible!